FREQUENTLY ASKED QUESTIONS
Shipping charges are calculated based on the weight and dimensions of the product, as well as your location. You can calculate the shipping cost for your order by adding the items to your cart and entering your shipping address.
Delivery times vary depending on your location and the availability of the product. We strive to process and ship all orders within 1-2 business days. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Delivery times can range from 2-7 business days depending on your location.
Once your order is ready for pickup, we will notify you by email or phone. You can also check the status of your order on our website.
Please bring a copy of your order confirmation, a photo ID, and the credit card used to make the purchase. If you’re unable to bring the credit card, please bring a written authorization from the cardholder.
If you receive a damaged or wrong product, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary. Please do not discard the damaged or wrong product, as we may need it to be returned to us for inspection.
Our refund policy depends on the type of product you’ve purchased. Please refer to our Refund Policy page on our website for more information.